Build Journal · CliniqFlow

Questions a clinic should ask before buying AI documentation software

By Ganesh R Datta. I build healthcare AI end to end: clinical decision support, clinic intake, and the marketing and operations around them.

Having built CliniqFlow, these are the questions I would ask any vendor, including us.

1. Who approves the note?

If AI-drafted notes can reach a chart without a clinician's approval, walk away. Drafts should stay drafts until a licensed practitioner signs.

2. Does it replace our EHR?

If yes, plan for a migration project. If no, ask exactly where it sits in your day.

3. Can intake be tailored to our specialty?

A generic form wastes patients' time and yours. Ask to see the questionnaire for your specialty.

4. How is patient data protected?

Ask about encryption in transit, tenant isolation and role-based access. Ask for the security policy and the list of subprocessors.

5. What happens in the first week?

The best answer is concrete: "You create a workspace, finish onboarding and send your first intake link." Vague onboarding usually means long onboarding.

6. What does it cost as we grow?

Know the price for your current size and the next tier. CliniqFlow publishes its plans for that reason.

More from the Build Journal

• What building clinical decision support across streams of medicine taught me
• Move patient intake out of the waiting room
• Why AI-drafted SOAP notes should always start in draft status
• Specialty intake questionnaires vs one generic form

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